Responsibilities:

Oversee the day-to-day operations of the business to ensure efficiency and profitability.
Coordinate and supervise all departments to achieve operational excellence.
Lead, mentor, and develop a high-performing team that consistently exceeds customer expectations.
Drive sales performance by implementing effective business and marketing strategies.
Monitor inventory, minimize waste, and ensure optimal stock management.
Resolve customer and staff complaints promptly and professionally.
Ensure excellent customer service standards across all departments.
Develop and implement operational policies and procedures to improve productivity.
Monitor staff performance, conduct regular evaluations, and identify training needs.
Prepare operational reports and provide recommendations for continuous improvement.
Ensure compliance with company policies, health and safety standards, and regulatory requirements.
Foster a positive work culture that encourages teamwork, accountability, and high performance

Requirements:

Bachelor's degree or HND in Business Administration, Management, Marketing, or a related field.
Proven experience as an Operations Manager or in a similar leadership role, preferably within the retail sector.
Strong knowledge of retail operations, inventory management, and business development.
Computer literate with proficiency in Microsoft Office Suite and other business management tools.
Committed to long-term career growth and continuous improvement.
Excellent leadership, problem-solving, and decision-making skills.
Strong communication and interpersonal skills.
Self-motivated with the ability to take initiative and work with minimal supervision.
Results-oriented with a proven ability to drive sales growth and improve operational performance.
Leadership and people management
Retail business and market knowledge
Strategic thinking and business development
Customer relationship management
Conflict resolution and negotiation
Sales and performance management
Time management and organizational skills
Initiative, accountability, and attention to detail