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Officer, Wintel & Client Support

Standard Bank Group

Legal Services

NGN Confidential
1 month ago

Job Summary

 

Job Description/Requirements

Job Description

To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on userâs workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment.
Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention.
Provide high level competency with regard to ensuring that users are optimally satisfied with the use and access of the bankâs IT services/applications in the daily discharge of their responsibilities. Uptime of SCCM servers and patching of all laptops and Desktops.

Qualifications

Minimum Qualification

First Degree in IT and Computer Sciences IT professional certification will be an added advantage

Minimum Experience

Minimum of 2 years post qualification experience in a similar or related position.

Additional Information

Behavioural Competencies

Interacting with People Developing Expertise Exploring Possibilities

Technical Competencies

IT Operations Technical Analysis IT Systems

This role is based in Kaduna State.

Rise and grow with a career at Standard Bank Group

Join a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our peopleâs expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. Thatâs why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.

Join us as we Transform our Business

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