Mobile Device Management Service Manager

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Mobile Device Management Service Manager
Sure by Beyon
Full time Ref: 20261009 Opened: 15/06/2026 Closes: 25/06/2026
Feel Connected to the future at Sure by joining the Retail Sales team as a Mobile Device Management Service Manager in Guernsey working 37.5 hours per week.
About
Sure are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills:

• A passion for putting the customer first and delivering consistently high standards of customer care. Previous customer service and/or sales experience, ideally within retail, telecoms, technology or field support.
• Ability to carry out service management duties, including ticket ownership, prioritisation, follow-up, escalation and accurate record keeping.
• General IT and mobile technology understanding, with the motivation to learn MDM platforms, device administration and related security processes.
• To drive the role forward, the individual will provide a blended service management and customer support role based in Sure's Guernsey Retail Store.
• The role will be dedicated a minimum of three days per week managing a key customer Mobile Device Management (MDM) contract, ensuring mobile devices, users, tickets and service requests are handled accurately, securely and within agreed processes, procedures and Service Level Agreement.
  

We are proud of the "way we do things" at Sure; We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused, and individuals applying will "feel connected" to our Company values
If this opportunity interests you, please contact recruitment@sure.com to find out more or to submit your CV.
https://careers.sure.com/careers/mobile-device-management-service/
Call: 01481757538 Email Visit Website
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