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1 month ago

Job Summary

We are looking to hire a Lounge manager to direct and organize the activities of the lounge, restaurant, & breakfast bar to maintain high standards of service while maximizing profits through outstanding customer service and ensuring guest satisfaction.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Ensure efficient Lounge, restaurant & bar operation, as well as maintain high production, productivity, quality, and customer-service standards
  • Oversee the dining room, check-in with customers and balance seating capacity.
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Manage business good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Recommend ways to reach a broader audience
  • Train new and current employees on proper customer service practices

 

Skills:

  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • Degree in Business Administration; hospitality management or culinary schooling is a plus
  • Back of the house management experience is also essential, as you’ll set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

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