1 month ago
Lead Client Experience / Event Coordinator
Pixels Digital Systems Limited
Creative & Design
Advertising, Media & Communications
NGN
75,000 - 150,000
Easy Apply
Job Summary
Job Summary: As the Lead Client Experience, you will be responsible for managing end-to-end client interactions, ensuring top-tier satisfaction, and building lasting relationships. You’ll serve as the voice of the customer within the studio and drive initiatives that improve service delivery for both our studios and events.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Oversee the entire client journey, from inquiry to post-delivery follow-up.
- Ensure seamless communication and satisfaction at all client touchpoints.
- Coordinate events from post-planning to final delivery
- Ensure seamless operations during events and in the studios
- Manage client feedback, complaints, and resolution processes professionally.
- Train and supervise front-desk/client service and customer-facing staff to ensure excellence
- Collaborate with the creative, marketing and operations teams to meet client expectations and deliver a memorable client experience
- Track client satisfaction metrics and suggest improvements.
- Come up with various strategies to grow revenue and improve customer satisfaction
Requirements:
- Bachelor’s degree or equivalent in Communications, Business, or related fields.
- Minimum of 2 years’ experience in customer service or client relations (preferably in a creative or service industry).
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and emotional intelligence.
- A passion for client satisfaction and brand loyalty.
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