IT & Systems Administrator

Responsibilities:

Helpdesk Leadership & Support:

• Lead and supervise the helpdesk team to ensure timely resolution of IT issues.
• Oversee daily support operations, ticket management, and escalation processes.
• Prepare and update daily and weekly IT support reports.
• Maintain a proactive checklist for system health, updates, and incident tracking.

Systems & Network Administration:

• Manage and maintain servers, networks, and enterprise IT infrastructure.
• Oversee configuration, monitoring, and troubleshooting of network systems.
• Administer and optimize SCADA systems used across filling stations.

Microsoft Cloud & Security Management:

• Manage Microsoft Intune, Entra ID (Azure AD), and Azure cloud services.
• Oversee Microsoft 365 and O365 license management, provisioning, and compliance.
• Administer and maintain Microsoft SharePoint environments.
• Implement and monitor security policies, identity management, and access controls.

Firewall & Security Operations:

• Manage Meraki firewall configurations, security rules, and network protection.
• Monitor security alerts, vulnerabilities, and compliance requirements.
• Support cybersecurity best practices across the organization.

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum 4 years of experience in Systems Administration and IT Infrastructure Management.
• Hands-on experience managing enterprise Microsoft 365 environments and security solutions.
• Knowledge of SCADA systems and operational technology environments (advantage).
• Microsoft Certifications such as MS-102, MD-102, AZ-104, SC-300 are an added advantage.
• Strong understanding of network administration, cloud technologies, and IT security.
• Excellent troubleshooting and problem-solving abilities.
• Strong leadership and team management skills.
• Proficiency in Microsoft Intune, Azure, Entra ID, and SharePoint.
• Solid understanding of Meraki firewalls and network security.
• Ability to work in a fast-paced environment with a Monday–Saturday schedule.
• Strong communication, documentation, and reporting skills.