IT Support

Responsibilities:

• Technical Support: Provide excellent technical support to end-users, both remotely and in person, by diagnosing and resolving hardware, software, and networking issues in a timely manner. This includes troubleshooting, configuring, and repairing computer systems, peripheral devices, and network equipment.
• Network Administration: Administer and maintain the organization's computer networks, including but not limited to routers, switches, firewalls, and wireless access points. Perform regular network monitoring, optimization, and security updates to ensure network performance, reliability, and data protection.
• Help Desk Management: Respond promptly to IT support requests, documenting incidents, and providing detailed resolutions. Prioritize and escalate issues as necessary to ensure effective and efficient problem resolution.
• Software and Hardware Installation: Install, upgrade, and configure software applications, operating systems, and hardware components. Collaborate with vendors and internal teams to troubleshoot software compatibility issues and maintain an inventory of IT assets.
• User Training and Documentation: Develop and deliver user training sessions to enhance employees' understanding of technology tools, systems, and security best practices. Create and update technical documentation, including user guides, FAQs, and knowledge base articles.
• IT Infrastructure Maintenance: Collaborate with the IT team to monitor, maintain, and optimize the organization's IT infrastructure, including servers, storage systems, backup solutions, and virtualization environments.
• Security Compliance: Assist in implementing and maintaining security protocols, policies, and procedures to protect the organization's data and systems from unauthorized access, viruses, and other security threats.
• Stay Updated: Keep abreast of emerging technologies, industry trends, and best practices in IT support, networking, and other relevant areas. Continuously expand your technical knowledge and skill set to adapt to evolving IT needs.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field is Preferred but not mandatory (or equivalent experience).
• Minimum of 2 years of experience in IT support, networking, and related areas. Experience with network administration, troubleshooting, and working with various operating systems (Windows, macOS, Linux) is essential.
• Networking Skills: Strong knowledge of TCP/IP, LAN/WAN, VPN, DNS, DHCP, firewalls, routing, switching, and wireless technologies. Familiarity with network monitoring tools and security protocols (e.g., VLANs, IPSec) is preferred.
• Technical Proficiency: Proficient in diagnosing and resolving hardware, software, and networking issues. Experience with Active Directory, Microsoft Exchange, Microsoft 365, and remote desktop support tools is a plus. Certifications such as CompTIA A+, Network+, Cisco CCNA, or Microsoft MCSA/MCSE are advantageous.
• Communication and Customer Service: Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical individuals effectively. Strong interpersonal skills and a customer-centric approach to providing IT support.
• Problem-Solving: Analytical mindset with strong problem-solving abilities. Ability to work independently, prioritize tasks, and manage time effectively while maintaining attention to detail.
• Adaptability: Willingness and ability to learn new technologies and adapt quickly to changes in the IT landscape. Flexibility to support other aspects of IT, such as systems administration, cybersecurity, or database management, as needed.
• Team Player: Proven ability to collaborate and work effectively within cross-functional teams. Willingness to share knowledge, assist colleagues, and contribute to the overall success of the IT department.

Location: Yola, Adamawa

Join our dynamic team and contribute to the efficient and secure operation of our IT infrastructure. Apply now to be considered for the IT Support Specialist role at RemotewebNet Dynamics LTD.