Human Resources Officer

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

To provide high quality HR support to all employees and managers focusing on the processes, procedures and administration. Working with the local Management team and under the framework of West Africa HR, support the HR operations agenda to deliver an effective HR service. To be the first point of contact for standard HR policy administration within agreed standards

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Key Responsibilities:

  • Act as first line of support to all employees for any enquiries

  • Review and updating of local HR policies to ensure they are updated and compliant with local labor laws as well as Group requirements. 

  • Ensure effective administration of the recruitment process; job adverts, shortlisting, coordinating interviews, regret emails, appointment letters etc. within agreed SLAs

  • Responsible for timely new starter and leaver administration including onboarding, pre-employment checks, coordinating and executing orientation, induction, probation follow up and exit interviews.

  • Respond and resolve where possible routine employee queries, issues, and complaints, escalating where appropriate to the management team or Head of HR, Ghana. 

  • Maintain proper record keeping and filing systems 

  • Responsible for the upkeep and monitoring of accurate HR employee data using ETMS  and local systems and be able to provide data reports as required.

  • Work with Group and Regional HR on tasks and projects as required.

  • Manage Employee services, build relationships with employees and colleagues to ensure information is communicated clearly and appropriately

  • Co-ordinate and manage key employee engagement activities such as town halls, staff events, etc.

  • Help build the ECOM culture

  • Support in building key Talent activities such as TNA's, performance management, coordination of development programs where needed

  • Monitor adherence by all employees to company policies and procedures


  • Degree holder in HR or Business Management and/or Professional HR accreditation e.g. CIPD, SHRMP, IHRMP 

  • Good IT literacy including excel, word, mail merge and PowerPoint


  • Minimum of 3 years experience in a similar role

  • HR systems administration

  • Data analytics

  • Recruitment process coordination and administration

  • Using and manipulating reports

  • Employee service and resolving issues

Skills & Knowledge: 

  • Strong HR Operational and coordination skills

  • Pragmatic problem solver and a self starter

  • Good engagement and collaboration skills

  • Excellent communication skills, across all levels of the organization, both internal and external

  • Strong customer focus

  • Excellent Team player

  • Good HR Information systems understanding

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| Full Time |
Job Function: Human Resources
| Full Time |
Job Function: Human Resources
| Full Time |
Job Function: Human Resources
| Full Time |
NGN 250,000 - 400,000
Job Function: Human Resources