Hotel Receptionist

Responsibilities:

• Greet guests warmly and assist them with check-in and check-out procedures, ensuring a smooth and efficient process.
• Provide guests with information about the hotel's facilities, services, and local attractions to enhance their overall experience.
• Maintain a clean and organized reception area, ensuring it presents a welcoming and professional ambiance.
• Respond to telephone calls and emails in a courteous manner, providing helpful information and assistance to callers.
• Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests' satisfaction.
• Manage room reservations and maintain accurate records of guest bookings and preferences.
• Process payments and handle financial transactions accurately while adhering to the hotel's policies and procedures.
• Coordinate with other hotel departments to ensure guests' needs are met promptly and efficiently.
• Carry out administrative tasks, including filing, record-keeping, and maintaining guest information in the hotel's database.

Requirements:

• B.Sc Degree in Business Administration or another relevant fiel
• Minimum of 2 years of experience as a Receptionist or Front Desk Agent (Experience in the hospitality industry is an advantage)
• Exceptional customer service and interpersonal skills, with a welcoming and friendly demeanor.
• Excellent organizational and time management skills.
• A positive attitude, adaptability, and a willingness to work in a team-oriented environment.
• Knowledge of local attractions, events, and dining options is an advantage.
• Strong verbal and written communication abilities in English.
• Proficient in using computers, Microsoft office applications and hotel reservation systems
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Must maintain a neat and professional appearance at all times to reflect and uphold the high standards of the hotel.

Location: Applicants must reside around the Ajah area.

Note: Ensure your CV is updated and highlights relevant experience.

• No accommodation provided.

How to Apply:

Please send your CV, ensure to title the subject of your email with the specific job role you are applying for. For instance, if you are applying for the position of a chef, your email subject should be "Chef Application".