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1 month ago

Job Summary

The hotel manager is responsible for managing the overall operations of the hotel, including guest services, staff supervision, financial management, and ensuring a high level of customer satisfaction. The role requires strong leadership, organizational, and interpersonal skills to maintain and improve the hotel’s reputation and profitability.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Daily Operations:
  • Oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning.
  • Ensure all departments, including front desk, housekeeping, maintenance, and food and beverage, operate effectively.

Guest Services:

  • Maintain high standards of guest services and address guest complaints and feedback promptly.
  • Ensure a positive guest experience by managing the quality of service provided.

Financial Management:

Budgeting and Forecasting:

  • Prepare and manage the hotel’s budget, ensuring profitability and cost control.
  • Monitor financial performance, including revenue, expenses, and occupancy rates.

Financial Reporting:

  • Generate financial reports and present them to the hotel owner or management team.
  • Implement strategies to maximize revenue and minimize costs.

Staff Management:

Recruitment and Training:

  • Hire, train, and supervise hotel staff, ensuring they are well-equipped to perform their duties.
  • Conduct regular training sessions to enhance staff skills and performance.

Performance Management:

  • Monitor staff performance, provide feedback, and implement performance improvement plans when necessary.
  • Foster a positive and productive work environment.

Marketing and Sales:

Promotions and Marketing:

  • Develop and implement marketing strategies to promote the hotel and increase occupancy.
  • Collaborate with marketing teams to create promotional materials and campaigns.

Customer Relationship Management:

  • Build and maintain relationships with corporate clients, travel agencies, and other partners.
  • Oversee customer loyalty programs and initiatives.

Compliance and Safety:

Regulatory Compliance:

  • Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards.
  • Maintain necessary licenses and permits.

Health and Safety:

  • Implement and enforce health and safety protocols for guests and staff.
  • Conduct regular safety inspections and address any issues promptly.
  • Multitask and prioritize tasks effectively.

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
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