3 weeks ago
Job Summary
Do you have the ability to apply strategic thinking, innovation, financial and transactional acumen, and have a passion for service to the business of making guests or customers feel welcome? If yes, we would like to have a conversation with you! We are a startup in the hospitality industry with a major key objective being the delivery of a flawless experience to our guests.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Responsibilities:
- Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
- Supervising staff members and communicating the importance of customer satisfaction.
- Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
- Maintaining a high standard of customer service according to company operating procedures.
- Attending to any complaints logged by guests in a professional and timely manner.
- Performing monthly evaluations of staff members according to performance and participation.
- Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review.
- Working with the human resources department to recruit and train new personnel.
Requirements:
- The candidate must be able to foster innovationÂ
- Apply strategic thinking
- Handle customer concerns
- Build customer relationships
- Motivate personnel
- Drive sales and much more.Â
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