Head of Quality Assurance

Responsibilities:

• Ensure full compliance with internal quality policies, procedures, and regulatory requirements across all production and operational processes.
• Monitor and drive overall quality compliance rate by enforcing adherence to product specifications, process standards, and inspection protocols.
• Establish quality benchmarks and ensure all departments align with defined standards.
• Lead initiatives aimed at defect reduction by identifying root causes of quality issues and implementing corrective and preventive actions (CAPA).
• Collaborate with production and engineering teams to eliminate recurring defects and improve product reliability.
• Plan, coordinate, and oversee all internal and external quality audits, ensuring strong audit performance and readiness at all times.
• Address audit findings promptly and ensure closure of non-conformities within agreed timelines (Audit Performance).
• Drive process standardization across production lines by developing, documenting, and enforcing standard operating procedures (SOPs) and work instructions.
• Ensure consistency in quality practices across all departments and production units.
• Oversee all product testing and inspection activities to ensure testing accuracy and compliance with technical specifications.
• Ensure proper calibration and maintenance of testing equipment and laboratory tools.
• Manage and resolve customer complaints related to product quality in a timely and professional manner.
• Conduct root cause analysis on complaints and implement corrective actions to prevent recurrence (Customer Complaint Resolution).
• Lead continuous quality improvement initiatives by identifying process inefficiencies and implementing improvement projects.
• Promote a culture of quality awareness and accountability across the organization.
• Establish and monitor key quality performance indicators, providing regular reports and insights to Management.
• Analyze quality data and trends to support decision-making and strategic planning.
• Work closely with production, supply chain, and sales teams to ensure alignment between product quality, customer expectations, and operational capabilities.
• Ensure all incoming raw materials and outgoing finished products meet defined quality standards through proper inspection and testing processes.
• Train and develop quality team members and other staff on quality standards, procedures, and best practices.
• Ensure compliance with health, safety, and environmental (HSE) standards within the quality function.
• Liaise with regulatory bodies, certification agencies, and external auditors where required.
• Carry out any other duties as may be assigned by Management in line with organizational objectives.

Requirements:

• A minimum of 3 years of experience.
• A minimum of an HND in any related field.
• Strong knowledge of Quality Management Systems (QMS) and ISO standards
• Expertise in quality control
• Testing and inspection processes
• Root cause analysis and problem-solving skills
• Audit management and compliance expertise
• Process improvement and continuous improvement mindset
• Strong analytical and data interpretation skills
• Leadership and team management capability
• Attention to detail and a high level of accuracy
• Strong communication and stakeholder management skills
• Ability to enforce standards and drive accountability
• Knowledge of manufacturing processes and quality requirements
• High level of integrity and professionalism