Head of Operations

Responsibilities:

• Develop and implement operational strategies aligned with the company's business objectives.
• Oversee the day-to-day operations of the real estate business, ensuring efficiency and service excellence.
• Establish and monitor operational policies, procedures, and performance standards.
• Drive continuous process improvements to enhance productivity and operational efficiency.
• Ensure seamless coordination across all business units.
• Support the development and execution of business growth strategies.
• Identify new market opportunities and recommend expansion initiatives.
• Build and maintain strategic relationships with investors, developers, property owners, and key stakeholders.
• Collaborate with the sales and marketing teams to improve business performance and client acquisition.
• Monitor industry trends and competitor activities to maintain a competitive advantage.
• Oversee property sales, leasing, facility operations, and project execution.
• Ensure all real estate transactions and projects comply with regulatory requirements and company standards.
• Monitor project timelines, budgets, and resource allocation to ensure successful delivery.
• Coordinate with architects, contractors, consultants, and legal teams on project implementation.
• Ensure high standards of customer service throughout the property lifecycle.
• Develop and manage operational budgets and monitor expenditures.
• Analyze operational and financial performance using key performance indicators (KPIs).
• Prepare operational reports and present recommendations to executive management.
• Implement cost-control measures while maintaining service quality.
• Drive profitability through effective resource planning and operational efficiency.
• Lead, mentor, and supervise department heads and operational teams.
• Set departmental goals and monitor employee performance.
• Identify training and development needs and implement capacity-building initiatives.
• Foster a high-performance, collaborative, and accountable work culture.
• Support recruitment, onboarding, and talent retention initiatives.
• Ensure compliance with all applicable real estate laws, regulations, and company policies.
• Develop and maintain effective risk management and internal control systems.
• Oversee health, safety, and environmental compliance across company operations.
• Manage operational risks and implement corrective actions where necessary.
• Ensure proper documentation and record management for all operational activities.

Requirements:

• Bachelor's degree in business administration, estate management, real estate, project management, civil engineering, or a related field.
• A master's degree (MBA or related discipline) is an added advantage.
• Proven years of progressive experience in real estate operations.
• Strong understanding of real estate development, property management, sales, leasing, and operations.
• Proven leadership and team management experience.
• Strong financial management, budgeting, and business planning skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Proficiency in Microsoft Office Suite and property management or ERP software.
• Strong analytical, strategic thinking, and decision-making skills.