Head of Operations

Location: Aba, Nigeria

Employment Type: Full-Time

Job position: Head of Operations

Join OneWallet Microfinance Bank

At OneWallet Microfinance Bank, our vision is to become a ubiquitous financial companion, trusted by every household, accepted by every business, and accessible everywhere.

Our mission is to build a simple and democratized financial service by providing secure, affordable, and innovative digital solutions that are inclusive and empower individuals, businesses, and communities to thrive.

As we continue to grow, we are looking for an exceptional Head of Operations to lead our Banking and Fintech Operations function. This is an exciting opportunity for an experienced operations leader to build scalable operational systems, drive service excellence, strengthen operational controls, and contribute to the next phase of OneWallet's growth.

Key Responsibilities

As the Head of Operations, you will:

• Lead the Bank's day-to-day banking and fintech operations.
• Oversee customer and account operations, transaction processing, settlement oversight, and service delivery.
• Strengthen operational controls, governance frameworks, and standard operating procedures.
• Drive operational efficiency, service excellence, and continuous improvement.
• Collaborate with Technology, Finance, Compliance, Customer Experience, and external partners to deliver seamless financial services.
• Build, mentor, and lead a high-performing Operations team.

Requirements

We're looking for a leader who has:

• A Bachelor's degree in Banking, Finance, Business, Economics, Accounting, Engineering, or a related discipline. MBA or MSc. ia an additional advantage
• A minimum of 6 years' experience in banking, payments, or fintech operations, with at least 3 years in a leadership role.
• Proven experience managing digital banking operations, transaction processing, customer/account operations, settlement and reconciliation oversight, incident management, service levels, and operational controls.
• Hands-on experience with core banking systems, digital banking channels, payment platforms, merchant operations, digital wallets, partner integrations, and GL-driven transaction processing.
• A track record of delivering measurable operational improvements and leading high-performing teams.

Knowledge, Skills & Competencies

The successful candidate should demonstrate:

• Strong understanding of operational processes, controls, and risk management.
• Excellent analytical and problem-solving skills with the ability to perform root cause analysis.
• Experience interpreting operational reports, transaction logs, reconciliation outputs, and performance dashboards.
• Excellent stakeholder management skills with the ability to collaborate across Technology, Finance, Compliance, Customer Experience, Sales, partner banks, and payment partners.
• Proven leadership, coaching, and team management capabilities.

Our Culture

At OneWallet, our core values are guided by DEPICT:

D – Diligence: i will give attention to detail.

E – Entrepreneurship: i will act as if the company belongs to me

P – Passion: Nothing will limit my getting results

I – Integrity: i will walk my talk

C – Customer-Centricity: i will always put the customer first

T – Trust: i will work to eran the trust of all

If these values reflect who you are, we'd love to hear from you.

How to Apply

📧 Send your CV to hr@onewalletweb.com

Subject: Application – Head of Operations

Application Deadline: 4th september 2026

Only shortlisted candidates will be contacted.

Join us as we build a future where OneWallet becomes a trusted financial companion for every household, accepted by every business, and accessible everywhere.

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