Head of Customer Service and Sales

Responsibilities

• Providing and enhancing overall customer experience to clients and walk in customers for the purpose of revenue generation.
• Achieve revenue growth and hit sales targets by successfully converting all unconfirmed orders to sales.
• Drive and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Make initial contact with potential customers to establish productive and collaborative relationships with key decision makers.
• Primary point of contact for clients from design and project execution, to attending to client meetings and making presentation to clients on the company’s product and services to facilitate the closure of sales.
• Monitor and remain current on industry trends, market activities, and competitors.
• Prepare departmental sales performance reports by collecting, analyzing, and summarizing information from other members of the Customer Service Department.
• Present monthly sales, revenue and performance reports and realistic forecasts to the management team.
• Maintain company’s database of prospective and current clients for use as sale leads.
• Identify key issues and opportunities in the market place and develop a framework to optimize them
• Maintain relationships with clients by providing support, information, and guidance.
• Drive the organization’s Net Promoter Score (NPS) and ensure existing clients recommend to others.
• Identify new markets by creating new opportunities using demographics and psychographics.
• Ensure timely Delivery and confirmation processes with transparency and simplicity.
• Provide clients with weekly updates on their projects or orders.
• Timely resolution of clients’ complaints, while email and telephone enquiries are responded to promptly within 24 hours.
• Supervise the preparation of quotations and tenders.
• Coordinate the daily preparation of activity reports on the following; Sales closure, number of unconfirmed orders converted to sales, growth of customers’ database, walk-in clients
• Visit clients’ sites as may be required (before commencement of project, during installation and after installation for resolution and sign off)

Requirements:

• BSc Degree in Marketing communications, Social sciences or Business Administration.
• An MBA will be an added advantage
• Minimum of 10 years experience in a customer service and sales-oriented role.
• Minimum of 5 years’ experience in a supervisory role.
• Excellent Presentation skills
• Must possess project Management Skills
• Problem-solving, creativity and must be social media savvy
• Integrity/Discipline
• Excellent interpersonal skills
• Attention to details
• Leadership & motivational ability
• Marketing/Business Development
• Oral and written communication skills
• Possess analytic and problem-solving skills
• Proficiency in the use of Microsoft package

Work hours: Mondays - Fridays (8am - 5pm)

Availability to start: As soon as possible

Location: Ilupeju