Front Office/Sales Representative

Responsibilities:

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Ensure the front office and other areas, including displays, are neat, well arranged and presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Greet guest and customers and provide them with superb customer service.
• Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Receiving and processing orders.
• Give advice and guidance on product selection and packaging to customers
• Issuing sales transaction invoices.
• Verifying orders, including customers' information and payment details.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Maintaining and updating sales and customer records.
• Compiling monthly sales reports.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments.
• Identifying new products to add to those on offer.
• Keep abreast of best practices and promotional trends
• Monitor office supplies and place orders when necessary
• Keep updated store records and files
• Continuously improve through feedback
• Supporting the sales & admin department with other administrative tasks, when requested.

Requirements:

• Bachelor’s degree in business or a related field
• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
• Social media savvy
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback