Front Desk Personnel/ Customer Service

Responsibilities:

• Greet and welcome clients and visitors warmly and professionally.
• Manage incoming calls and emails, directing inquiries to the appropriate departments or team members.
• Schedule client appointments and consultations with our photography team.
• Maintain a tidy and organized front desk area, ensuring a welcoming atmosphere for clients.
• Provide accurate information to clients regarding our photography packages, services, and pricing both onsite & online across our touch points.
• Assist in managing client bookings and maintaining our customer database.
• Address client concerns and inquiries promptly and professionally, striving to exceed their expectations.
• Collaborate closely with our photography team to ensure seamless communication and exceptional service delivery.
• Assist in administrative tasks such as filing, data entry, and inventory management as needed.
• Uphold the company's brand values and image at all times.

Requirements:

• Previous experience in a customer service or front desk role is preferred.
• Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in basic computer skills (Microsoft Office & Google Suite).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• A positive attitude and willingness to learn and grow within the company.
• Passion for delivering outstanding customer experiences and exceeding client expectations.
• Flexibility to work occasional evenings and weekends as required.

Location: The preferred candidate must be staying closer to the office at Festac Town lagos