Or your alerts
A

Front Desk Officer

Accor

Hospitality & Leisure

NGN Confidential
New
1 week ago

Job Summary

 

Job Description/Requirements


Company Description

Ibis is an international hotel company, owned by a holding company of hotels AccorHotels approximately three times the size, that is listed on the Paris Stock Exchange and was founded in 1967. The ibis opened its founding hotel in 1974 and in January 2014 the company opened the 1,000th example in Surabaya, Indonesia. Around 400 ibis Hotels are throughout France and most of the remainder are elsewhere in Europe. The hotels are generally close to city centers, airports or railway stations and offer low rates compared to many global hotel groups of comparable size.


Job Description
  • We are looking to hire Front Desk Officers to serve as our guests’ first point of contact and manage all aspects of their accommodation.
  • Ultimately, you will help create a pleasant and memorable stay for our guests.
  • Front Desk Officers responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
  • Essential Duties and Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

  • Qualifications
  • Excellent communication and organizational skills
  • A minimum of a year work experience as a receptionist with a reputable hotel brand
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Proficient in the use of Opera PMS software
  • Ability to work cohesively as part of a team
  • Minimum of OND from a recognized institution


    Additional Information

    Benefits

  • Attractive Salary: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
  • To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.
  • Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
  • Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.
  • Important Safety Tips

    • Do not make any payment without confirming with the Jobberman Customer Support Team.
    • If you think this advert is not genuine, please report it via the Report Job link below.
    Report Job

    Share Job Post

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    1 year ago

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    1 year ago

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    1 year ago

    Stay Updated

    Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

    We care about the protection of your data. Read our privacy policy.

    This action will pause all job alerts. Are you sure?

    Cancel Proceed
    Report Job
    Please fill out the form below and let us know more.
    Share Job Via Sms

    Preview CV