Front Desk Officer

Responsibilities:

• Welcome and attend to clients, visitors, and guests professionally and courteously.
• Serve as the first point of contact and direct visitors to the appropriate staff or department.
• Answer, screen, and transfer incoming phone calls and take messages when necessary.
• Respond to general enquiries and provide accurate information to clients and visitors.
• Schedule and coordinate appointments, meetings, and visitor arrivals.
• Maintain accurate visitor, appointment, and reception records.
• Receive, sort, and distribute incoming mail, parcels, documents, and correspondence.
• Assist with printing, photocopying, scanning, filing, and other basic administrative tasks.
• Maintain a clean, organized, and professional reception area.
• Notify staff when clients or visitors arrive for scheduled appointments.
• Handle customer complaints and enquiries professionally and escalate issues when necessary.
• Assist with meeting-room preparation and general office coordination.
• Monitor office supplies and report shortages to the appropriate personnel.
• Maintain confidentiality when handling company and customer information.
• Provide general administrative support to staff when required.
• Perform other duties assigned by the supervisor or management.

Requirements:

• Minimum of SSCE in banking and finance or a related field.
• Proven years of experience in front desk, reception, customer service, or administrative roles.
• Excellent verbal and written communication skills.
• Professional, friendly, and customer-focused attitude.
• Good knowledge of Microsoft Office applications.
• Strong organizational and time-management skills.
• Good telephone etiquette and interpersonal skills.
• Ability to multitask and work effectively in a busy environment.
• Good attention to detail and record-keeping abilities.
• Ability to maintain confidentiality and professional conduct.
• Must be presentable, punctual, reliable, and well-organized.