Food & Beverage Supervisor

Responsibilities:

• Staff Supervision:  Supervise and train food and beverage staff. Create work schedules and ensure that staff adhere to company policies and procedures. Monitor staff performance and provide feedback for improvement.
• Customer Service:  Ensure that guests receive exceptional service. Handle guest inquiries, concerns, and complaints in a professional manner. Work with the team to develop and maintain a positive guest experience.
• Inventory Management:  Monitor inventory levels and order supplies as needed. Ensure that inventory is properly stored and accounted for. Minimize waste and control costs.
• Quality Control:  Ensure that food and beverages meet quality and safety standards. Conduct regular inspections and address any issues promptly. Monitor cleanliness and hygiene practices.
• Financial Management:  Monitor financial performance and implement strategies to increase revenue. Control costs and maximize profitability. Prepare reports on financial performance and other key metrics.
• Compliance:  Ensure compliance with health and safety regulations. Adhere to company policies and procedures. Maintain records and documentation as required. 

Requirements:

• HND/Degree or diploma in Hospitality Management or related field is preferred.
• Previous experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work well under pressure and in a fast-paced environment.
• Knowledge of food and beverage operations and industry trends.
• Proficiency in MS Office and POS systems.