Field Support Officer
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Job summary
The Field Support Officer (FSO) is responsible for providing on-site operational and technical support to merchants and agents. The role ensures seamless deployment, maintenance, and performance of payment terminals while maintaining strong client relationships and supporting business growth within the assigned territory
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abeokuta & Ogun State, Nigeria
Job descriptions & requirements
Responsibilities:
- Deploy, install, and configure POS terminals at merchant locations
- Provide on-site technical support and resolve terminal issues
- Conduct routine merchant visits to ensure optimal device performance
- Troubleshoot basic hardware, software, and network issues
- Replace faulty terminals and manage terminal inventory
- Train merchants on proper POS usage and transaction processes
- Monitor transaction performance and escalate unresolved issues
- Support merchant onboarding and documentation
- Prepare daily/weekly field activity reports
- Ensure compliance with company operational standards and policies
Requirements:
- Minimum of OND/HND/B.Sc. in a relevant field
- 1–2 years’ experience in field operations, technical support, or POS support is preferred
- Basic understanding of POS systems and electronic payment solutions
- Strong troubleshooting and problem-solving skills
- Good communication and interpersonal skills
- Ability to work independently and manage an assigned territory
- Must be willing to work within Sango-Ota and surrounding areas
Benefits
- Transportation Allowance
- HMO
- Pension
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