Field Sales Operative

Responsibilities:

• Drives the sales of Miele appliances by generating leads, establishing contact and developing relationships with prospective clients;
• Identifies wholesale buyers such as real estate or property developers and pitches sales to them for upcoming projects;
• Maintains correspondences with existing and prospective clients by responding and following up with emails and phone calls;
• Delivers accurate product demonstration of Miele appliances to clients and educates clients about the benefits and features of appliances as required;
• Creates sales quotations for prospective buyers
• Demonstrates effective negotiation and persuasion skills in convincing clients to make a sale;
• Identifies clients who are likely to purchase products and persuades them to attend demonstration classes e.g. cooking classes and laundry demonstration sections
• Ensures product brochures are made and sent to clients to inform them on available products
• Negotiates products’ terms and conditions with clients
• Coordinates with customer care unit to ensure seamlessly installation and commissioning of appliances
• Follows up on client satisfaction after installation and purchase of appliances;
• Follows up with customer service team in resolving customer issues and ensures that feedback is provided to clients within 24 hours;
• Responsible for driving sales of care products and Miele accessories to clients;
• Persuades clients to purchase service plan;
• Responds to client’s complaints during the one-year warranty period and escalates the challenges faced to the customer service team;
• Ensure all potential clients are brought to the show room.