Estate Manager

Responsibilities:

Estate Operations & Performance:

• Oversee daily estate operations to ensure smooth functionality. 
• Implement systems to improve efficiency and service delivery. 
• Monitor occupancy levels and support leasing efforts where needed. 
• Ensure a clean, safe, and well-managed environment. 

Maintenance & Asset Preservation:

• Develop and execute preventive and corrective maintenance plans 
• Ensure all facilities (power, water, security, waste, infrastructure) function optimally 
• Conduct regular inspections and address issues proactively 
• Extend asset lifespan through proper maintenance practices 

Tenant Experience & Retention:

• Build strong relationships with residents/tenants 
• Respond promptly to complaints, requests, and service needs 
• Improve tenant satisfaction through consistent service delivery 
• Implement initiatives that enhance the community living experience 

Vendor & Service Provider Management:

• Source, manage, and evaluate contractors and service providers 
• Ensure service delivery meets agreed standards and timelines 
• Control costs while maintaining the quality of service 
• Enforce accountability and performance standards 

Issue Resolution & Crisis Management:

• Quickly resolve operational issues and emergencies 
• Manage conflicts between tenants, staff, or service providers 
• Implement contingency plans to minimize disruptions 
• Maintain clear communication during incidents 

Financial & Cost Management:

• Manage estate budgets, expenses, and cost controls 
• Track service charges, maintenance costs, and operational spending 
• Identify opportunities for cost savings and efficiency 
• Ensure financial transparency and accountability

Requirements:

• A minimum of 1 year of experience
• A minimum of a degree in a related field.