Entry-Level IT Support Officer

Responsibilities:

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain computers, printers, and other IT equipment
• Troubleshoot system and network problems and escalate where necessary
• Support users on Microsoft Office and basic enterprise applications
• Assist in maintaining internet connectivity and network systems
• Perform routine system checks, updates, and backups
• Maintain IT inventory and ensure proper documentation of IT assets
• Support factory operations systems and production-related IT tools
• Ensure compliance with company IT policies and security standards
• Set up and configure Projectors, PA system, and videoconferencing devices for meetings or Training programs.
• Support users with daily printing tasks, resolving issues relating to printing, changing printer toners, emptying toner waste, and liaising with vendors to purchase toners.
• Provide basic user training and guidance on IT systems
• Carry out tasks assigned to the IT support officer as deemed fit by management.  

Requirements:

• Minimum of OND/HND/B.Sc. in Computer Science, Information Technology, or related field
• 0–2 years of experience in IT support or related role
• Basic knowledge of computer hardware, networking, and operating systems
• Familiarity with Windows OS and Microsoft Office Suite
• Good problem-solving and communication skills
• Ability to work in a fast-paced manufacturing environment
• Willingness to learn and grow within the role