Document Administrator

Responsibilities:

• Document Creation: Supervising the creation of various types of documentation, including user manuals, technical documentation, policies, procedures, and other relevant materials.
• Content Quality: Ensuring the quality and accuracy of documentation by reviewing and editing content for clarity, consistency, and adherence to organizational standards.
• Documentation Standards: Establishing and maintaining documentation standards and guidelines to ensure consistency in style, formatting, and content across different documents.
• Collaboration: Collaborating with subject matter experts, technical writers and other stakeholders to gather information and insights necessary for creating accurate and informative documentation.
• Version Control: Implementing and managing version control systems to track changes in documents, ensuring that the most up-to-date information is available to users.
• Accessibility: Ensuring that documentation is accessible to the target audience, taking into consideration different learning styles, languages, and accessibility requirements.
• Training: Providing training to writers or contributors on documentation standards, tools, and processes.
• Information Architecture: Designing and organizing the information architecture of documentation repositories to facilitate easy access and retrieval of information.
• Tools and Technologies: Selecting and implementing appropriate documentation tools and technologies to enhance the efficiency of the documentation process.
• User Feedback: Collecting and incorporating user feedback to continuously improve documentation and address any gaps or areas of confusion.
• Compliance: Ensuring that documentation complies with industry regulations, standards, and legal requirements.
• Project Management: Managing documentation projects, including planning, scheduling, and coordinating efforts to meet deadlines.
• Prepare and present necessary monthly reports.

Requirements:

• Bachelor's Degree a relevant field i.e. communications, Journalism, information management, Information Technology (IT) or Computer Science
• Project Management Certification or Certified Scrum Master (CSM) or any other relevant certifications can be an added advantage
• 4 - 5 years experience in documentation administration.

Competences and Skills:

• Technical Writing Skills: Clear Communication: Ability to communicate complex information in a clear and concise manner.
• Technical Proficiency: Understanding of technical concepts and the ability to translate them into user-friendly documentation.
• Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.
• Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Quality Assurance: Attention to Detail: Thoroughness in reviewing and editing documentation to ensure accuracy and consistency.
• Quality Standards: Familiarity with documentation quality standards and best practices.
• Collaboration: Teamwork: Ability to work collaboratively with subject matter experts, technical writers, and other stakeholders.
• Interviewing Skills: Proficiency in interviewing subject matter experts to gather information for documentation.
• Content Management: Version Control: Understanding of version control systems to manage document revisions.
• Content Organization: Skills in organizing information in a logical and user-friendly manner.
• Tools and Technologies: Documentation Tools: Proficiency in using documentation tools and software (e.g., Microsoft Word, Adobe Framemaker, Confluence, etc.).
• Versioning Systems: Familiarity with versioning systems such as Git for tracking changes in documentation.
• User-Centric Focus: Empathy: Understanding the needs and perspectives of the target audience to create user-centric documentation.
• User Experience (UX) Design: Knowledge of UX principles to enhance the usability of documentation.
• Analytical Skills: Problem Solving: Ability to analyze complex processes or systems and present information in a way that solves problems for users.
• Metrics Analysis: Capability to analyze metrics and user feedback to identify areas for improvement.
• Leadership: Decision-Making: Ability to make informed decisions regarding documentation standards, processes, and strategies.
• Continuous Improvement: Adaptability: Willingness to adapt to evolving technologies, processes, and industry standards.
• Continuous Learning: Commitment to staying updated on industry trends and best practices in documentation.
• Compliance Knowledge: Regulatory Awareness: Familiarity with industry regulations and standards relevant to the organization's domain.
• Legal Understanding: Basic understanding of legal considerations related to documentation.
• Communication Skills: Stakeholder Communication: Effective communication with various stakeholders, including developers, product managers, and end-users.
• Presentation Skills: Ability to present information in a clear and engaging manner.
• Feedback Handling: Customer Service Skills: If applicable, skills in handling user feedback with professionalism and providing constructive responses.
• Feedback Implementation: Ability to incorporate user feedback into documentation improvements.
• Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.
• Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Remuneration: NGN 200,000