Customer Support Engineer (Technical Support – SaaS | Remote)

About The Role
We’re looking for a highly skilled Customer Support Engineer to support a fast-growing SaaS platform. This is a high-volume, high-expectation role where you’ll handle complex technical issues, support onboarding, and help customers maximize product value.
If you enjoy problem-solving, deep technical work, and turning support interactions into customer wins — this role is for you.
What You’ll Do

• Provide technical support via live chat and Slack
• Diagnose and resolve complex issues systematically
• Assist with platform implementation and onboarding
• Create and maintain knowledge base articles
• Escalate bugs and feature requests to engineering
• Identify at-risk accounts and opportunities for growth
• Document recurring issues and contribute to playbooks
• Collaborate with global teams for 24/7 coverage
  

What We’re Looking For

• 2+ years of technical support experience (B2B SaaS required)
• Proven ability to handle complex technical issues
• Strong written communication skills
• Experience with Zendesk or Gorgias preferred
• eCommerce or CX platform experience is a plus
• Self-driven and able to work in a fast-paced environment
• Resourceful, proactive, and detail-oriented
  

Tech & Work Requirements

• Minimum of Core i3 or Ryzen 3 with at least 8GB RAM
• 30 Mbps internet connection (LAN) + backup connection required
• Reliable power source and backup setup
  

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  

READY TO APPLY?
If you’re a highly analytical problem-solver who thrives in a fast-paced, high-expectation environment, we’d love to hear from you.
This role is best suited for candidates who are comfortable handling complex technical issues, enjoy digging deep into problems, and take ownership of their work.
Apply now and be part of a team that values expertise, accountability, and continuous growth.
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