Job Summary

We are hiring a Customer Service/Front Desk Officer to act as the face of our company and directly work with customers to answer their questions, queries and complaints as well as provide additional support where needed. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Knowing our services/packages inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and cooperating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Any other duties that may be assigned by the Operations/General Manager.

Customer Service Representative Requirements:

  • A relevant University or Polytechnic Degree/HND, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and relevant software.
  • Experience working as a customer service or Front Desk Officer.

SALARY - 50,000


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