Customer Service Representative

Responsibilities:

• Answer customer inquiries via phone calls, WhatsApp, and other messaging platforms.
• Confirm and verify customer orders with accuracy and professionalism.
• Provide detailed product information and assist customers in making purchase decisions.
• Follow up with customers to ensure satisfaction after delivery.
• Handle customer complaints and resolve issues promptly.
• Record customer interactions and feedback and report recurring issues to management.
• Support sales efforts by upselling or cross-selling related products when appropriate.

Requirements:

• Minimum of HND. An educational background in a science or health-related course is an added advantage.
• Strong communication and interpersonal skills (clear speaking voice and confidence).
• Professional appearance, polite attitude, and customer-first mindset.
• Minimum of 1 year of experience in customer service, call centre, eCommerce, retail, or sales.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Familiarity with WhatsApp, social media, and online order platforms.
• Ability to work under pressure, handle objections, and close sales.
• Must own a browsing phone with WhatsApp.

Location: Monatan, Ibadan.

Age Range:18–28 years. 

Gender: Female preferred.

Remuneration: NGN 70,000 - 150,000 

Work hours: 9- 6 pm Monday - Friday, 9-4 pm Saturday. 

Note: Preference will be given to applicants who reside in these areas: Monatan, Iwo Road, Gbagi, Molade, Academy, Dizengoff, Wofun, Olodo, or Iyana-Church