Customer Service Representative
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Job summary
A Customer Service Representative acts as the vital link between a company and its clients. Their ultimate goal is to ensure customer satisfaction, build brand loyalty, and deliver exceptional support. This is an on-site position with an office in Ijebu-Ode, Ogun State
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer inquiries and complaints across multiple channels (phone, email, live chat, or social media).
- Investigate issues, troubleshoot problems, and offer effective resolutions while remaining empathetic and professional.
- Handle users' onboarding process, orders, returns, exchanges, billing inquiries, and account updates accurately.
- Provide clear, accurate information regarding product features, pricing, and company policies.
- Document customer interactions, complaints, and actions taken in internal Customer Relationship Management (CRM) databases
Requirements:
- Minimum qualification of an S.S.C.E
- 1 year of previous experience in a similar role
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