Immediate Start
New
3 weeks ago
Skills Required
Language Skills: Excellent spoken and written fluency in English and Hausa. Technical Skills: Proficiency in Microsoft Office tools (Word Excel Outlook). Minimum typing speed of 30 words per minute. Familiarity with CRM or customer support software is an advantage. Soft Skills: Exceptional communication and interpersonal skills. Confidence empathy and active listening ability. Problem-solving mindset and attention to detail. Ability to work effectively under pressure in a target-driven environment.Job Summary
We are seeking a Customer Service Representative (Hausa Speaking) who is responsible for providing outstanding client support by responding to customer inquiries, resolving complaints, and ensuring a high level of satisfaction.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, live chat, or social media in English and Hausa.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Resolve customer issues effectively and escalate complex cases when necessary.
- Accurately document all interactions, feedback, and complaints in the CRM system.
- Provide accurate information about the company’s forex and cryptocurrency trading services.
- Collaborate with the Operations, Sales, and Technical teams to address customer needs.
- Meet or exceed established KPIs for response time, resolution rate, and satisfaction score.
- Support retention efforts by identifying opportunities for customer engagement and loyalty.
- Participate in regular training and team meetings to enhance service delivery.
Requirements:
- Fluency in both English and Hausa
- Strong phone contact handling skills and active listening
- Ability to manage client relationships effectively
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