Customer Service Representative
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Job summary
The Customer Care Representative is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. This role ensures a positive customer experience by delivering timely, professional, and effective support through phone, email, chat, or in person.
Min Qualification:
OND
Experience Level:
No Experience
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Anambra, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve complaints and provide appropriate solutions.
- Follow up with customers to ensure issue resolution.
- Escalate complex issues to the operations manager when necessary.
- Maintain professionalism and confidentiality at all times.
Requirements:
- Diploma in Mass Communication, Public Admin or related field (preferred).
- Excellent verbal and written communication skills.
- Active listening and empathy.
- Ability to handle difficult customers calmly.
- Team-oriented with a positive attitude.
Note: Proximity to Main Market, Onitsha, Anambra State. No accommodation
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