Customer Service Officer
Easy apply
Job summary
We are seeking a proactive and customer-focused Customer Service Officer to join our remote team. The ideal candidate will be responsible for managing customer inquiries, providing timely support, maintaining positive client relationships, and representing the company professionally across communication channels.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Job descriptions & requirements
Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, phone, and social platforms
- Handle customer complaints and issues and follow up to resolution
- Maintain accurate records of customer interactions and transactions
- Provide product and service information clearly to customers
- Escalate complex issues to the appropriate internal teams when necessary
- Ensure customer satisfaction and maintain high service standards
- Support internal teams with customer-related insights and feedback
Requirements:
- Proven experience as a Customer Service Officer or in a related role
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to work independently in a remote environment
- Must have an active LinkedIn account before applying
- Good computer skills and familiarity with CRM or support tools is an advantage
- Strong time management and organizational skills
Benefits:
- Competitive salary of ₦450,000 per month
- Fully remote work opportunity
- Career growth and professional development
- Supportive and collaborative team environment
Location: Remote
Work Type: Full-time
Remuneration: NGN 450,000 per month
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
