Customer Service Officer

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
• Resolve customer complaints and issues by identifying solutions and ensuring customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, exchanges, and account updates as needed.
• Maintain detailed and accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.
• Collaborate with team members and other departments to improve the overall customer experience.
• Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.

Requirements:

• Minimum of an HND in Communication or any relevant discipline
• Previous customer service, call center, or support experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and the ability to learn customer service software.
• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.
• Strong verbal and written communication
• Active listening and empathy
• Problem-solving and critical thinking
• Conflict resolution and de-escalation
• Time management and multitasking
• Attention to detail and accuracy
• Basic computer skills and CRM proficiency
• Adaptability in fast-paced environments
• Team collaboration and reliability