Customer Service Officer at Brit Properties Nigeria Limited

Never Miss a Job Update Again.
We have started building our professional LinkedIn page.

• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
• Job category:
  

Brit Properties Nigeria Limited is a property development company incorporated in Nigeria by Companies and Allied Matters Act. Our primary business interests are land, infrastructure/property development, land survey, property marketing and estate agency. We strive to provide exceptional customer service while offering our clients the best property options. We are committed to making good property decision for both existing and potential clients.
We Are Recruiting To Fill The Position Below:
Job Title: Customer Service Officer
Location: Ajah, Lagos
Employment Type: Full-time
Description
Customer Support:
Daily Task:

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information on property listings, pricing, and services.
  

Key Output:

• Timely responses to customer inquiries and accurate information delivery leading to improved customer satisfaction.
  

Complaint Handling:
Daily Task:

• Receive, manage, and resolve customer complaints.
• Escalate unresolved issues where necessary and follow up with clients.
  

Key Output:

• Quick resolution of complaints and reduced escalation rate.
  

Daily Task:
Client Onboarding & Relationship Management:

• Assist new clients with onboarding processes and maintain strong relationships with existing clients.
  

Key Output:

• Smooth onboarding experience and improved customer retention.
  

CRM & Database Management
Daily Task:

• Update and maintain accurate customer records, including interactions, feedback, and inquiries.
  

Key Output:

• Up-to-date and accurate customer database.
  

Internal Coordination:
Daily Task:

• Liaise with sales, legal, and property teams to resolve customer issues.
  

Key Output:

• Faster issue resolution through effective collaboration.
  

Documentation:
Daily Task:

• Maintain proper documentation of customer interactions, contracts, and correspondence.
  

Key Output:

• Well-organized and accessible customer records.
  

Sales Support:
Daily Task:

• Support the sales team by explaining offerings, assisting with documentation, and guiding customers.
  

Key Output:

• Improved lead conversion and customer understanding of services.
  

Weekly Tasks and Output
Customer Follow-up:

• Weekly Task: Follow up with customers on previous inquiries, complaints, and onboarding progress.
  

Key Output:

• Improved customer satisfaction and retention.
  

Reporting

• Weekly Task: Prepare and submit weekly reports on customer interactions, complaints, and feedback.
  

Key Output:

• Accurate and timely reports for management decision-making.
  

Customer Feedback Collection

• Weekly Task: Conduct customer satisfaction surveys and gather feedback.
  

Key Output:

• Valuable customer insights for service improvement.
  

Cross-Departmental Meetings:
(Primary Duties & Responsibilities) and Key Performance Indicators

• Weekly Task: Engage with internal teams to discuss recurring issues and improve service delivery.
  

Key Output:

• Better alignment and improved customer experience.
  

Process Improvement

• Weekly Task: Identify service gaps and recommend improvements based on feedback and trends.
  

Key Output:

• Enhanced service processes and customer experience.
  

Sales Contribution Tracking:

• Weekly Task: Track personal contribution to lead conversion and sales support activities.
  

Key Output:

• Increased contribution to sales targets.
  

Application Closing Date
30th April, 2026.
Don't Keep! Kindly Share:

<