Customer Service Officer

Responsibilities:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents.

Requirements:

• Minimum academic qualification of a BSc/ equivalent in any field
• Must have completed NYSC
• Experience in customer service

Skills:

• Ability to multi-task and stay organized.
• A critical thinker and problem solver
• A good team player.
• Computer literate.
• High attention to details
• A friendly and professional demeanor
• High level of creativity
• An effective communicator and must possess
• Good interpersonal relationship skills.

Work Schedule: Candidate must be willing to work Mondays to Saturday

Location: Lagos