Customer Service
Easy apply
New
Job summary
The Customer Service Representative is responsible for providing exceptional support to customers by responding to inquiries, resolving complaints, processing requests, and ensuring a positive customer experience. The role serves as the primary point of contact between the company and its customers, promoting customer satisfaction.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Edo, Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, social media, or in person.
- Handle customer complaints professionally and provide timely resolutions.
- Provide accurate information about the company's products, services, policies, and procedures.
- Process customer orders, requests, returns, and exchanges where applicable.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Escalate complex customer issues to the appropriate department when necessary.
- Collaborate with sales, operations, and other teams to ensure excellent customer service delivery.
- Monitor customer feedback and recommend improvements to enhance customer satisfaction.
- Achieve customer service performance targets and key performance indicators (KPIs).
- Maintain professionalism and a positive attitude during all customer interactions.
- Stay updated on company products, services, and promotions to provide accurate customer support.
Requirements:
- OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 1–3 years of experience in customer service, front desk, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Excellent problem-solving and conflict resolution skills.
- Strong customer service orientation with a positive attitude.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software is an added advantage.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively within a team.
- High level of professionalism, patience, empathy, and integrity.
- Ability to remain calm under pressure and handle difficult customer situations effectively.
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