Customer Service Executive
Henry montego homes
Customer Service & Support
Job Summary
We are proud of our achievements in the real estate industry touching on construction, finishing and maintenance and we seek to add qualified individuals to manage both new and existing client engagements. The candidate will wear our value, represents the customer needs and work professionally to ensure that our system runs smoothly without disruption or impediments. A good knowledge of administrative skills, people skills, problem solving skills, technical skill or background is needed to deliver on a high competence.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
Requirements:
- Have great Logical, analytical and troubleshooting skills.
- Possess a consciousness of quality and customer satisfaction
- Written and verbal communication skills.
- Knowledge of office tools.
- Technical or field experience is a must.
- At least a minimum of a second class lower or any relevant certificate on facility management.
- Minimum of 2 year relevant experience in the field.
Who We Are:
Henry Montego Homes is a real estate firm representing a higher standard since 2014, and the core of our expertise is the residential Real Estate Market in Lagos Nigeria especially in the boroughs of Lekki, and the best areas of Lagos island and Mainland.
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