Customer Satisfaction & Quality (CS&Q) Country Leader

· As the Customer Advocate, drives customer-centric and ensures the customer experience and requirements are well considered during the project execution cycle and processes. · Creates a culture of Risk Management, Best Practices, and Continuous Improvement within the organization. · Animate the team to embrace the CS&Q policies and procedures for business sustainability. · Manages the Quality Management System of the Execution Centers Locations, including internal audits and ISO certifications. · Supports additional Standards such as IEC/ (FSM)/IEC-2-4 (Cyber Security)/ISO/ISO/VCA-P between others within the country or unit relevance and needs. · Leads Customer Experience Council (CEC) with local team support. · Keeps the Country/Unit management system, policies, procedures, and KPIs aligned with CS&Q Global Industrial Automation and Global Process Automation. · Leads the Corrective and Preventative Actions (CAPA) to identify the root causes, follow up the actions, and capture the lessons learned. · Leads the SHE programs to solve issues and near-misses, avoid work-related accidents and occupational illnesses, and improve the working environment. · Overviews of the project governance review and audits process with local PMO and Delivery Teams aligned with the GDO Knowledge Base. Interacts with: · Sales & Tendering. · Supply Chain. · Project Management. · Delivery · Offer Management What to expect @ Schneider Electric? · A competitive salary suitable to your experience. · You will be part of a leading global specialist in energy management who believes in sustainability and taking care of the planet. · Endless development opportunities through the online learning offer of 10,+ e-learnings. · We value differences. We offer equal opportunities to everyone, everywhere. · Well-being creates performance, and performance generates well-being · Flexibility to organize your working hours and career. #LI-WC1 Qualifications · 3+ years relevant experience in a Quality Environmental, Health, and Safety or Customer Satisfaction role, including managerial level. · Change management skills and continuous improvement mindset · Excellent Consultancy, Communication & Influencing skills · Effective stakeholder management, time management, and organizational skills · Experience in a customer project environment, desirable · Green Belt/Black Belt, desirable · Fluent English (fluency in another language is also an advantage) #LI-WC1 Schedule: Full-time Req: T9Q