Customer Service Representative
Easy apply
New
Immediate Start
Job summary
This is the primary point of contact with our company for a client. The duties and responsibilities of a CSR typically include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Providing valid introductory information, such as a product manual explanation, to prospective and new customers
using the right methods and tools.
- Handling customer complaints and troubleshooting issues with products or services.
- Following up with clients or customers to check satisfaction with their purchases or services
- Identify and assess customers’ needs to achieve satisfaction.
- Letting customers know about additional products or services that might benefit them.
- Escalate queries or concerns when necessary and build sustainable relationships through open communication.
- Updating customer records following each contact.
- Staying up to date on the latest products and services an organization provides.
- Manage large numbers of incoming phone calls.
- Generating weekly or monthly sales leads to meeting personal or team targets and quotas.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements:
- Proven customer support or client service representative experience.
- Bachelor’s degree or its equivalent.
- Interpersonal and communication skills to ensure positive interactions with different character types.
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
- Multitasking and organizational skills to work on multiple issues at one time.
- Active listening and communication skills to provide concise answers to inquiries.
- Time-management skills to respond to customer inquiries promptly.
- Teamwork skills to collaborate with representatives and coworkers in other departments.
- Ability to remain upright and stationary for long periods during a shift.
- Familiarity with CRM systems and technical skills to use voice-over-IP phones and customer records management,
word processing, database, email, and chat software programs.
- Track record of overachieving quota.
If you are a motivated and results-driven sales professional with a passion for the automobile industry, we encourage you to apply for this exciting opportunity.
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
