Customer Engagement & Social Media Specialist

Responsibilities:

Customer Engagement:

• Respond to client inquiries through email, social media, and website channels
• Assist prospective clients with initial questions regarding services and eligibility assessments
• Maintain professional and timely communication with leads and clients
• Support client onboarding and scheduling of consultations
• Help maintain positive long-term client relationships

Social Media Management:

• Manage and grow Grantova Consulting’s social media presence across platforms such as LinkedIn, Instagram, Facebook, and X (Twitter)
• Create and schedule engaging content related to government grants, funding opportunities, small business growth, company updates and Educational resources
• Monitor engagement metrics and audience growth
• Respond to comments and direct messages professionally

Content & Marketing Support:

• Assist with the creation of social media graphics, short-form educational posts, blog/article content, email campaigns and marketing materials
• Help promote webinars, events, and funding announcements
• Support brand consistency across digital platforms
  

Lead Generation & Brand Awareness:

• Identify opportunities to increase online engagement and visibility
• Support digital campaigns aimed at attracting small business clients
• Monitor trends relevant to government funding and entrepreneurship in Canada
• Assist in building partnerships and community engagement opportunities 

Requirements:

• A minimum of 2 years of experience
• A minimum of a degree in a related field.