Customer Care Representative
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Job summary
We are seeking a friendly and customer-focused Customer Care Representative to handle customer inquiries, resolve complaints, and provide excellent service while maintaining positive customer relationships.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and social media
- Handle complaints and resolve issues promptly and professionally
- Maintain accurate customer records and documentation
- Provide information about the company's products and services
- Follow up with customers to ensure satisfaction
- Escalate complex issues to the appropriate department
- Meet customer service performance standards
Requirements:
- OND/HND/BSc in any discipline
- Proven experience in customer service or a related role (preferred)
- Excellent communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Basic computer skills and familiarity with CRM systems (an advantage)
- Strong problem-solving skills
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