Customer Care Representative/ Whatsapp Handler
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Job summary
Are you a smart, fast, and creative individual who is exceptional with people? Do you possess the ability to communicate clearly and have a knack for solving problems? If so, we are looking for you! This is an exciting opportunity to be the face and voice of Orange Finance Hub on our primary communication channel, WhatsApp, and ensure our clients receive a premium customer experience.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Manage WhatsApp Communications: Act as the main point of contact for clients on WhatsApp and possibly other customer service channels.
- Speedy & Accurate Responses: Provide fast, accurate, and professional answers to all client inquiries regarding our financial products and services.
- Problem Resolution: Take ownership of client issues, complaints, and problems, resolving them proactively and effectively with a positive attitude.
- Brand Representation: Maintain a consistently friendly, professional, clear, and empathetic tone of voice in all communications, perfectly representing the brand.
- Proactive Client Engagement: Engage with potential and existing clients to build strong, lasting relationships, using creative thinking to improve interactions.
- Maintain Detailed Records: Keep accurate, organised records of all client interactions, inquiries, and issues resolved for future reference and analysis.
- Team Coordination: Coordinate efficiently with internal teams (such as operations or sales) to escalate and resolve complex client issues.
- Product Knowledge: Stay up-to-date with all company products, services, and policies to provide relevant and accurate information to clients.
Requirements:
- A minimum of a valid B.Sc. or HND certificate.
- Preference will be given to female applicants.
- A creative thinker.
- Possess excellent communication skills (both written and verbal).
- Strong problem-solving abilities, high speed of execution, and exceptional interpersonal skills are critical.
Remuneration: NGN 150,000
Location: Akobo, Ibadan (Proximity to the address is important.)
How To Apply: Interested and qualified candidates should send their CV to: 📧 orangefinancehub@gmail.com
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