Customer Care Officer
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New
Job summary
The Customer Care Officer is responsible for providing prompt and effective support to customers by handling inquiries, complaints, and service requests. The role focuses on ensuring customer satisfaction, maintaining positive relationships, and representing the organization well while resolving issues efficiently in line with company policy.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
- Handle customer complaints, concerns, and feedback, ensuring timely and effective resolution.
- Provide accurate information about company products, services, and policies.
- Record and update customer interactions in the customer management system.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Maintain a high level of customer service standards and professionalism at all times.
- Support sales and retention efforts through upselling or cross-selling when appropriate.
- Adhere to company policies, procedures, and data confidentiality requirements.
- Prepare basic reports on customer issues and service performance.
Requirements:
- Education: Minimum of a Diploma or Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
- Experience: 1–3 years of experience in customer service, a call center, or a customer support role.
- Fresh graduates with strong communication skills may be considered.
Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer-handling abilities.
- Good problem-solving and conflict-resolution skills.
- Proficiency in MS Office and customer relationship management (CRM) systems.
- Ability to work under pressure and handle difficult customers calmly.
- Good listening skills and attention to detail.
Personal Attributes:
- Customer-focused and service-oriented mindset.
- Patience, empathy, and professionalism.
- Ability to work independently and as part of a team.
- Willingness to work flexible shifts if required.
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