Consumer Support Professional
Easy apply
New
Remote (Work From Home)
Contract & Temporary
Advertising, Media & Communications
NGN
600,000 - 900,000
Job summary
We're running a paid study on the friction points consumers experience during recurring workflows. Understanding these common roadblocks helps us identify areas where targeted support or small, useful offers could make a significant difference.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Work Type:
Contract & Temporary
Working Hours:
Flexible Hours
Applicant Location:
International talent welcome
Job descriptions & requirements
Responsibilities:
- Complete an independent questionnaire detailing a recurring consumer workflow you support
- Describe common user friction points and the workarounds consumers currently use
- Differentiate clearly between direct observations and general estimates
- Detail any observed payments or small offers that might alleviate the workflow friction
Requirements:
- Direct professional experience assisting consumers with recurring workflows
- Comfortable analyzing and describing common user problems in detail
- Ability to maintain strict confidentiality by omitting any identifying customer details
Location: Remote
Remuneration: NGN 750,000
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