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1 month ago

Job Summary

As a collections officer, you will be responsible for contacting customers and clients who have overdue payments. Your primary goal will be to recover outstanding debts and minimize bad debts while maintaining a professional and customer-focused approach.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Contacting Debtors: Initiate contact with debtors via phone, email, or in person to negotiate payment plans and resolve outstanding balances.
  • Negotiating Payment Arrangements: Work with debtors to establish feasible repayment plans based on their financial situation and company policies.
  • Resolving Issues: Address any issues or disputes related to outstanding debts, working closely with other departments such as customer service or sales if necessary.
  • Maintaining Records: Keep accurate records of all communications and payment commitments made by debtors.
  • Monitoring Accounts: Monitor overdue accounts and follow up on delinquent accounts to ensure timely payment.
  • Compliance: Ensure all collection activities comply with legal requirements and industry regulations.
  • Reporting: Prepare regular reports on the status of accounts receivable and collections activities for management review.
  • Customer Service: Provide excellent customer service by addressing debtor inquiries and concerns promptly and professionally.
  • Investigate and resolve disputes or discrepancies related to debt repayment.
  • Work with borrowers and internal teams to find equitable solutions to payment issues
  • Meet or exceed collection targets set by the organization.
  • Utilize effective negotiation and persuasion skills to maximize debt recovery
  • Achieve Collection Targets
  • Resolve Disputes


Requirements:

  • Experience: Candidate must have at least 1 year in collections or a related field.
  • Educational Background: Candidates must possess at least an HND or a B.Sc degree in any relevant field of study.
  • A massive plus if you understand and can speak Hausa fervently
  • Communication Skills: Excellent verbal and written communication skills are essential for negotiating payment terms and explaining policies to debtors.
  • Negotiation Skills: Ability to negotiate effectively and tactfully to achieve win-win outcomes.
  • Problem-solving skills: Strong problem-solving abilities to address debtor issues and resolve conflicts.
  • Attention to Detail: Accuracy in recording debtor information and payment commitments.
  • Computer Skills: Proficiency in using collection software, spreadsheets, and databases to track accounts and generate reports.
  • Persistence: Ability to handle rejection and maintain persistence in pursuing overdue accounts.
  • Ethics and Integrity: High ethical standards and integrity when dealing with sensitive financial information


At MIM Finance Company, we are revolutionizing the way collections and recovery are managed in the Finance Sector. We pride ourselves on our innovative approach, cutting-edge technology, and commitment to delivering exceptional results for our clients. As we continue to expand our operations, we are seeking a dynamic and forward-thinking individual to be a part of our Collections and Recovery team.

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