Cold Caller / Appointment Setter

Responsibilities:

• Introduce the company and its services clearly and professionally.
  
• Engage prospects in meaningful conversations to understand their needs and determine suitability.
  
• Qualify prospects based on established criteria.
  
• Identify decision-makers and key contacts within target businesses.
  
• Schedule qualified appointments and meetings for the sales team.
  
• Confirm scheduled appointments and follow up with prospects to reduce no-shows.
  
• Conduct follow-up calls and communications with prospects who require additional information or time.
  
• Handle common objections professionally and maintain control of conversations.
  
• Maintain accurate records of calls, conversations, prospect information, follow-ups, and appointments.
  
• Update CRM systems, spreadsheets, or other lead management tools promptly.
  
• Track and report daily and weekly calling activities and appointment results.
  
• Work toward agreed targets for calls, conversations, qualified leads, and appointments booked.
  
• Research prospects before or during outreach where necessary to improve the quality of conversations.
  
• Follow approved scripts, messaging, and sales processes while maintaining a natural and conversational approach.
  
• Provide relevant feedback on prospect responses, objections, market reactions, and lead quality.
  
• Collaborate with the sales and marketing teams to improve outreach strategies and messaging.
  
• Perform other reasonable sales and business development duties assigned by Management.

Requirements:

• Minimum of 2 years' experience in cold calling, telemarketing, appointment setting, lead generation, sales, customer acquisition, or a similar role.
• Proven experience making outbound calls and engaging prospective customers.
• Excellent spoken English with clear pronunciation and strong conversational ability.
• Confident and persuasive telephone manner.
• Strong listening and questioning skills.
• Ability to communicate value clearly and handle objections effectively.
• Strong follow-up and relationship-building skills.
• Ability to remain motivated and professional when dealing with rejection.
• Target-driven, competitive, and results-oriented mindset.
• Strong organizational and time management skills.
• Comfortable working with CRM systems, spreadsheets, calling platforms, and communication tools.
• Ability to accurately document prospect information and call outcomes.
• Ability to work independently and consistently in a remote environment.
• Reliable internet connection and suitable equipment for remote work.
• Willingness to work according to the operating hours of the target market.

Key Skills:

• Cold Calling
• Appointment Setting
• Lead Generation
• Prospecting
• Sales Communication
• Objection Handling
• Active Listening
• Persuasion & Negotiation
• Follow-Up
• Customer Qualification
• CRM Management
• Relationship Building
• Target & Performance Management

Performance Expectations:

• Performance will be assessed based on factors including:
• Consistency and quality of outbound calls.
• Number of meaningful prospect conversations.
• Qualified leads generated.
• Appointments successfully booked.
• Appointment attendance and show-up rates.
• Quality of prospects booked for the sales team.
• Follow-up consistency.
• Accuracy of CRM and lead records.
• Ability to meet agreed targets.
• Professionalism and quality of communication.
• Ability to improve performance based on feedback and results.
• Willingness and ability to work according to a schedule aligned with Eastern Time (ET).

What We Offer:

• Remuneration: NGN 250,000 per month.
• Fully remote work arrangement.
• Performance-driven working environment.
• Opportunity to develop sales, business development, and client acquisition skills.
• Opportunity for professional growth and career development.