Client Service Officer
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Job summary
The client service officer will be responsible for providing excellent customer service, maintaining strong relationship with client and ensuring that client needs , enquires, complaints are duly met and attended to promptly and professionally. The applicant must reside in Lagos and on the island, Cross-river, Bayelsa, Port Harcourt................
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to client enquiries, requests and complaints promptly
- Maintain positive and professional relationships with clients.
- Follow up with clients to ensure their needs are satisfactorily addressed.
- Co-ordinate with other departments to attend to client needs.
- Maintain accurate records of client interaction and feedbacks
- Excellent sales records
- Cold calling and sending DMs
- Create new leads and clients
Requirements:
- A minimum of 1 year of experience
- A minimum of a degree in a related field
- Communication and convincing skills
- Active listening and empathy
- Attention to detail
- Ability to work under pressure and meet targets
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