City Manager - Edo (Operations)
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Job summary
We are looking to hire a City Manager - Edo (Operations) who will drive store performance and operational excellence across your assigned city. You will run on-ground execution, fix compliance gaps, and improve KPIs like acceptance rate, prep time, cancellations, availability, and device uptime.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Responsibilities:
- Act as the primary point of contact for stores for operational escalations within the assigned city
- Drive store operations performance by owning key KPIs (acceptance rate, prep time, cancellations, availability, device uptime, etc.)
- Identify non-compliant stores, resolve underlying operational issues, and provide hands-on support
- Conduct regular store visits to investigate issues and ensure compliance
- Educate store teams on best practices, SOPs, and operational standards
- Organise and facilitate retraining sessions when needed
- Inspect store online setups (tablets, connectivity, app usage)
- Work closely with internal teams (Support, Tech, Supply) to resolve store issues
- Provide structured field reports and insights to improve tools, processes, and store experience
- Maintain accurate records of store visits, interventions, and device swaps
Requirements:
- 2+ years experience in field operations, retail operations, store performance, or last-mile operations
- Strong on-ground execution ability and comfort working directly with frontline teams
- Strong problem-solving skills and ability to stay calm under pressure
- Comfort working with targets, metrics, and operational reporting
- Strong communication skills and ability to enforce standards respectfully
- Willingness to be highly field-based with frequent movement in the city
What success looks like:
- Store performance improves week-on-week across key KPIs
- Operational compliance increases and recurring issues reduce
- Store escalations are resolved quickly with clear root-cause fixes
- Store teams adopt SOPs and operate consistently
Role details:
- Employment type: Full-time
- Compensation: Competitive
- Start date: Within 2 weeks
- Reporting line: Supply Ops Lead
- Field-based in Nigeria with high on-ground execution expectations.
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