Chief of Staff & Operations

Responsibilities:

Strategic Support:

• Work closely with the executive team to provide strategic support in decision-making and planning.
• Act as a key advisor to the leadership team, ensuring alignment with the company's goals and objectives.
• Assist and communicate with executives in decision-making, program management, and initiative implementation.

Operational Oversight:

• Oversee and optimize internal processes to enhance efficiency and productivity.
• Collaborate with department heads to ensure smooth coordination across all functions.

Project Management:

• Manage and lead special projects as assigned by the executive team.
• Ensure that projects are delivered on time and within budget, meeting quality standards.

Stakeholder Communication:

• Serve as a liaison between the executive team and various stakeholders.
• Facilitate communication and ensure that information flows effectively within the organization.

Team Leadership:

• Lead and develop the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Provide mentorship and guidance to team members, driving high performance.

Performance Metrics and Reporting:

• Establish and monitor key performance indicators (KPIs) to measure operational success.
• Prepare regular reports including operational reports for the executive team, highlighting achievements and areas for improvement.

Strategic Initiatives:

• Collaborate with the executive team to identify and implement strategic initiatives that drive company growth and success.
• Oversee strategic business initiatives, from development through successful execution.

Cross-Functional Collaboration:

• Foster collaboration and communication between different departments to ensure a cohesive and integrated approach to company operations.

Additional Responsibilities: Undertake any other duties as assigned

Requirements:

• Bachelor’s degree in business administration or similar field.
• 3 years of proven work experience as a Business Analyst/Project Manager, business management
• Knowledge of data analytics, budget management and reporting.
• Familiarity with all business functions including; Finance, HR and Sales.
• Excellent written and verbal communication skills.
• Experience in planning and leading strategic initiatives.
• Strong project-reporting skills, with focus on interdepartmental communications.