Call Center Sales Trainer

Responsibilities:

• Train new Sales Operators according to our existing training system.
• Explain and demonstrate real sales techniques: opening, probing, presentation, objection handling, closing, upselling and cross-selling.
• Conduct practical exercises, role-plays, and knowledge checks.
• Listen to operators' calls and identify specific mistakes in their sales behavior.
• Give direct, actionable feedback and make the operator correct the mistake — not simply understand the feedback.
• Re-test operators after coaching and determine whether the skill has actually improved.
• Identify candidates who are not ready for live sales work and provide a clear, evidence-based recommendation.
• Work with Team Leaders and Call Center management on recurring performance gaps.
• Track training results and report what is actually happening: who passed, who failed, what skills are weak, and what improved.
  

Requirements:

• Real experience training sales or call-center sales teams.
• Strong understanding of phone sales and customer psychology.
• Experience working with objections, closing, upselling, and conversion.
• The ability to demonstrate a sales technique yourself — not only explain it.
• Strong observation skills: you can hear a conversation and identify exactly where the sale was lost.
• The ability to give clear, direct feedback without humiliating people.
• The ability to distinguish between “the person understood the training” and “the person can actually sell.”
• Confidence to say that an operator is not ready when the evidence shows it.
• A results-oriented approach to training: training must change behavior and performance.